You may return new items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We only ship Sela products within the 50 US States including Alaska & Hawaii, Canada, and Mexico. If you are looking for a Sela product outside of North America please visit www.hageshop.de
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Thanks for visiting our website! We fully respect your right to privacy and the need for you to have control of your personal information. We want to make this site function at a level that best serves your needs. In certain areas of this site, we may ask you may to provide personal information to receive a catalog, make a purchase, enter a contest, or subscribe to a newsletter.
We will use this information to keep you informed of things that are of interest to you and to process your transactions. If you make a purchase online, we will only use your credit card number to process your payment – we will not use it for any other reason and we will keep it secure and encrypted. If you have provided us with demographic information, we will not share it with anyone who is not bound to keep it confidential.
We never sell or rent our e-mail lists or mailing lists to anyone, for any reason, except for other Paul Jennings Music companies and successors and assigns. Occasionally we may collaborate with one of our vendors to provide you with information about a new product, a special sale, a clinic or workshop.
What follows are the details of how we collect, use, and protect the information we receive in the course of your use of the pauljenningsmusic.com website. The following details are covered:
- Contacting Us with Questions or Concerns
- Collecting Information
- How We Use Information
- Sharing Information
- Protecting Your Information
- Cookies and Pixel Tags
- Children's Privacy
- Unsubscribing, or Changing Your Information
- Policy Changes
Contacting Us with Questions or Concerns
Please e-mail us or contact us at
Paul Jennings Music
1979 Laurel Ave
Saint Paul, MN 55104
When you visit our website and browse our pages, you don’t have to give us any personal information. We may gather anonymous data about browsing patterns and use of the website, but unless you tell us who you are, you will remain anonymous.
How We Use Information
We use the information you provide for the following purposes:
- To validate accounts, sales transactions and addresses, and to prevent fraud.
- To personalize your shopping experience.
- To tell you about your purchase, account information, or customer service needs.
- To tell you about products, services, and events, that may be of interest to you (if you do not wish to receive this information, our e-mails provide you with a method to opt out of the e-mail list, and you can send us a note to take you off our postal mailing list.).
- To improve our service.
- To administer contests, promotions, surveys or other website features.
- To place advertising across the internet and sometimes on this site.
We do not sell or rent our e-mail lists or mailing lists to unaffiliated third parties, and we strive to keep your information private. However, we may transfer information to (1) the preferred service providers we use to perform certain functions such as credit card processing, shipping, data management and analysis, contest management and similar functions and (2) to other Paul Jennings Music companies, each of whom agree to keep the information confidential. We also collect and provide anonymous information about visits to our website and interactions with our products and services to third party service providers who use it to help us target advertising, but we never provide your personal information in this context. We also reserve the right to disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. If Paul Jennings Music merges with or is purchased by another company, the information we collect may be transferred with the company.
Protecting Your Information
We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted and sent to our credit card processors. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.
Cookies and Pixel Tags
We also use pixel tags – tiny graphic images – to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us. We may use pixel tags to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.
The anonymous information we collect for placing advertising is collected through the use of a pixel tag, which is industry standard technology used by most major web sites.
We do not knowingly collect personal information from children under 13.